Client Agreement: Individual Services Only
Oh, Hello! Music Therapy Services, LLC
Please review the following policies and procedures before beginning services with Oh, Hello! Music Therapy Services, LLC. This document outlines important information about scheduling, payment, confidentiality, and the rights and responsibilities of clients and their parents or legal guardians.
Absences & Cancellations
Clients are asked to provide at least 24 hours' notice when canceling or rescheduling an appointment.
Terms of Agreement
Services begin once the required agreement and consent documentation has been completed and accepted by both parties.
Clients or their legal guardians may discontinue services at any time. Any outstanding charges for services already provided remain the client's responsibility.
Client Rights
Oh, Hello! Music Therapy Services is committed to providing respectful, ethical, and professional services.
As a client, or as the parent or legal guardian of a client, you have the right to:
Participate voluntarily and discontinue services.
Receive services in an environment that prioritizes safety, dignity, and respect.
Ask questions about your music therapist's qualifications, education, training, experience, and professional credentials.
Receive information about services, fees, payment expectations, confidentiality, and cancellation policies before beginning treatment.
Participate in discussions about therapeutic goals and treatment approaches.
Request a second opinion or seek services from another qualified professional.
Express concerns or provide feedback about your treatment experience.
Decline to answer questions or provide information, while understanding that certain information may be necessary to determine appropriate services.
Raise concerns or file a professional complaint through applicable organizations or regulatory authorities.
Receive information about how your personal and clinical records are handled.
Confidentiality & Privacy
Oh, Hello! Music Therapy Services respects the privacy of clients and their families. Information shared during services may be documented as part of the client's clinical record, including assessments, treatment goals, progress notes, and other relevant information.
Client information will be handled in accordance with applicable confidentiality and privacy requirements.
There are circumstances in which disclosure may be permitted or required by law, including situations involving suspected abuse or neglect, serious safety concerns, medical emergencies, or valid legal requirements.
Client, Parent, & Legal Guardian Responsibilities
Clients and their parents or legal guardians play an important role in supporting the therapeutic process.
Responsibilities include:
Attending scheduled appointments and arriving on time.
Providing the required notice when an appointment must be canceled or rescheduled.
Sharing relevant information that may affect participation, safety, or treatment planning.
Participating in the development and review of treatment goals, as appropriate.
Communicating questions, concerns, or changes in needs with the music therapist.
Respecting the privacy of other participants when receiving group services.
Keeping contact information current.
Following agreed-upon payment arrangements.
Understanding how to contact appropriate emergency services when urgent assistance is needed.
Scheduling & Service Locations
Appointment schedules will be arranged between the client or responsible party and Oh, Hello! Music Therapy Services.
Services are currently provided in person at locations agreed upon before the start of services.
Scheduling and location arrangements may vary depending on the type of service and the needs of the individual or organization.
Payment
The rates for individual therapy sessions are as follows:
Assessment (Flat fee, includes development of therapy goals and treatment plan, and consultation with caregivers) = $100.00
(Please ask your provider if this fee applies to you).
30-minute session = $45.00
45-minute session = $67.50
60-minute session = $90.00
Payment methods include check, cash, Venmo or PayPal. Clients will receive an emailed invoice at the end of the month for services rendered that month. The email will include instructions for how to pay using Venmo or PayPal. Payment is due in full within thirty days. Unpaid balances over thirty days will be subject to a late payment fee of $25 a month.
Payment Policies
Fees for services will be communicated and agreed upon before services begin. Any applicable assessment fees, session charges, and other costs will be explained as part of the service agreement.
Clients or responsible parties are expected to fulfill the payment obligations established in their individual service agreement.
Acknowledgment & Consent
By signing the applicable agreement and consent documentation, the client or authorized parent or legal guardian acknowledges receiving and reviewing the policies and procedures of Oh, Hello! Music Therapy Services, LLC.
The signing party will have the opportunity to ask questions about the services, policies, and financial arrangements before providing consent.